Shipping and Returns

Shipping and Returns

Shipping / Freight
Unless otherwise agreed to by BMI’s U.S. Office, all orders will be sent Freight Collect with all freight and related charges being billed to the recipient. Standard ground shipping & handling charges for the Continental USA can be found below. 

Online Ground Shipping & Handling Charges for Continental USA
Orders up to $49.99 = $10 shipping & handling
Orders $50.00 – $99.99 = $19 shipping & handling
Orders $100.00 – $499.99 = $35 shipping & handling
Orders $500.00 – $999.99 = $104 shipping & handling
Orders $1,000.00 – $1,999.99 = $206 shipping & handling
Orders $2,000.00 or more = $299 shipping & handling​

Phone, Fax, Or Email Shipping & Handling Charges 
Shipping charges will calculated at the time of invoicing.

Rush Orders
For rush orders shipped same day please call 509-745-9555 to place order and verify product is in stock and can be shipped same day. There is a $25.00 surcharge for this service, All orders are subject to approval.

Average Ground Shipping Lead Times:
All orders ship from Waterville WA via US Mail, UPS, Fed Ex, or Freight depending on size, Below you will find a map showing average transit times for orders shipped UPS Ground. Freight transit times range anywhere from 2-12 day depending on final destination.

Shipping delays due to weather, natural disasters, or other uncontrollable events cannot be foreseen and may increase delivery time frame. If you have questions about lead times or would like to expedite shipping please call 509-745-9555. 


C.O.D. Shipments
We cannot prepay C.O.D. collection charges made by United Parcel or any other freight company. Orders shipped to existing customers who are not on an open terms account basis can be C.O.D. or prepayment can be made by credit card, we accept Visa & MasterCard.

Tracking Existing Orders
If you need help tracking an existing order please call 509-745-9555 Monday-Friday 7am-4pm PST.

International Payment & Shipments
All international invoices and shipments must be prepaid unless otherwise approved by BMI’s U.S. office.

Customs, Duties & Import/Export Documentation
Unless otherwise agreed to by BMI’s U.S. Office, the buyer shall bear all risk and expense of obtaining any documents by the country of delivery and/or origin for the purpose of exportation and/or importation (and where necessary for passage in transit through another country) including the cost of certificates of origin, export license and consular fees. The buyer shall also bear all costs and expense of any custom duties and taxes that may be levied by reason of export or import or in transit.

The following holidays which may impact shipping. When ordering around these dates please place orders by calling 509-745-9555 to ensure your product will arrive on time and if needed you may choose to expedite your shipping.

  • ​New Years Day (January)
  • Presidents Day (February)
  • Memorial Day (May)
  • Independence Day (July)
  • Labor Day (September)
  • Thanksgiving Day (November)
  • Christmas Day (December)

Return Merchandise
No merchandise may be returned without prior authorization. To obtain a return goods authorization number and form please call 509-745-9555. Return goods are subject to restocking charges. Special order (non-catalog) items are non-returnable under any circumstances. 

Delivery Shortages
All claims for shortage must be filed within 30 days after invoice date for the merchandise.

Limited Product Warranty
All parts sold by BMI are warranted to be free of defects in material or workmanship under normal use and service for a period of (1) year from date of shipment. If the product should fail under normal use and service because of such defect, we will replace it with a new one at no charge, provided the original is returned to our factory for inspection, transportation prepaid within (30) days after the defect is discovered. Our liability under this warranty is expressly limited to replacement of the product without charge, and in no event shall we be liable in any way for consequential, special or incidental damages.  WE MAKE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR MERCHANT-ABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

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We are family owned and sell our proprietary line of cabinet hardware under the trade marked name of Cabinet Master®.

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